Shipping, Delivery & Return Policy
At kaffeno.xenioushotels.com, every order is a special ‘make to order’, so that customer truly enjoys the taste & freshness same as right from Kitchen. So, to make this possible we try our best to send your order via fastest & best logistics in India and in amazing tampered proof dual packing, to keep the taste and freshness intact!
- Shipping Policy:
Usually, we ship orders within 10-15 minutes from the time order was placed, except Saturday, Sunday & Public Holiday. In situation (which rarely happens) where preparation of item/stock availability takes time beyond estimated time, will be intimated to the customer. Once the order is shipped we inform customer with the tracking details. You can track all orders live from https://kaffeeno.xenioushotels.com/orders
Hooray!
Post Dispatch, deliveries are done across our delivery area within 15-30 minutes Working Days & please note deliveries are always subject to unforeseen circumstances like traffic, weather conditions and something out of human control! We shall keep you posted during such events.
- Shipping Charges:
All prices are inclusive of GST & Packaging is charged extra. In the case where the shipping cost is applicable, it shall be shown at the time of checkout and consumers will know about this before making payments.
- Packaging & Handling Charges:
We Procure specialise secondary packaging depending on the nature of the product (Tampered proof bags, Corrugated Boxes, etc), which are given to merchants to ensure no damages in transit. As we procure this especially for your shipment, we charge a very nominal amount which is included in the Product price.
- Returns:
We're all about tasting at kaffeno.xenioushotels.com.
And it's possible you're going to taste one of our products and not love it (though we try really, really hard to make sure that's not the case). We're so sorry, but we can't take something back just because you don't like the taste.
We can only offer returns if a package was damaged during the shipping process or if the products are spoiled. In this case, please contact us through https://kaffeno.xenioushotels.com/contact-us.
We assure you the authenticity and quality of food brands listed on
